Some of the benefits of VoIP phone systems and a unified communications approach are:
- One cabling infrastructure to maintain for both voice and data
- Easier maintenance with computer and web based tools means less reliance on the phone vendor for those routine changes, upgrades, and personnel moves
- Integrated voice, data, and conference bridges
- Unified messaging with voice mail, e-mail, pages
- Allowing users to use multiple devices anywhere to stay in touch, including laptops
- Support for multiple locations and remote users
This revolution in phone technology is much like the one that occurred for personal computers. Remember when computers had vendor specific operating systems and software and you could only get accessories and parts from the computer system manufacturer at their price? Computer technology has ditched all those limiting vendor proprietary systems and left them in the dust bin of history. Personal computers now compete based on industry wide standards which drive innovation and lower prices, yielding great benefits to the user community.
A similar drive toward technology innovation and industry standards will make the traditional proprietary PBX or key phone system obsolete - some estimate within 5 years. As a prudent business person, it just makes sense to consider VoIP phone systems as part of any new phone system or upgrade decision.
Access Systems (ASI) believes so strongly in the future of pure VoIP phone systems that we will not sell any legacy phone systems because it will be detrimental to clients in the long run. However, if you need to keep your legacy phone system running, ASI has outside resources that can service and maintain many of those legacy systems until you are ready to move up.