Service Cost Management

Align IT with business priorities and deliver complete cost transparency to line-of-business leaders

Architect and manage a portfolio of IT and business services. Model and align actual costs to discrete IT business and technical services and applications.

Designed exclusively for IT, this solution:

• Enables chargeback and/or "showback" of costs to the line of business
• Compares and contrasts actual service costs against industry (size and vertical) averages
• Includes embedded, graphically administered, best-practice models that track and manage changes in utilization, component costs, and cost structure over time
• Supports top-down modeling with complex costs lumped and allocated as a group when necessary
• Supports bottom-up modeling with discrete cost components represented when data is available

Using this solution, you can:

• Estimate the ongoing cost of providing an IT service by capturing key cost drivers
• Provide full IT cost transparency with drill-down capability based on consumption metrics
• Allocate costs based on consumption/utilization whenever data is available
• Allocate services costs to one or more business units based on unit cost or unit price and consumption
• Forecast future costs and impact of changes on costs
• Allocate technical services and/or building-block cost components to one or more services