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Managed Services order in Louisville
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Managed Services

Managed Services

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Description
Managed Services offers a simple process where we set and agree on common policies. Throughout the contract period, our effort is to maintain those policies and drive your costs down, create efficiencies and ultimately minimize risk. Managed Services ensures that your IT infrastructure runs smoothly. Here's a short list of what we watch over:
  • desktop computers
  • mail and groupware
  • security
  • antivirus
  • servers
  • backups
  • wireless services
  • printing
  • acceptable use

Managed Services is ultimately a remote support service which replaces traditional break/fix models with a proactive portfolio of services. These services reduce the time it takes to diagnose and resolve network problems. This translates into increased productivity, cost savings and ultimately the ability to avoid problems before they happen.

Three subscriptions to choose from:

VirtualWatch - A basic offering that provides these key services:

  • Watches server availability and monitor performance
  • Provides server O/S patches and updates
  • Labor rate discounts on proactive, reactive and emergency on-site service

VirtualAssist - A mid-range offering all VirtualWatch services plus:

  • Availability monitoring of firewall, router and switch
  • Anti-virus monitoring on server and desktops
  • Workstation monitoring
  • Helpdesk with central contact point
  • Quarterly network review
  • One Windows Software Probe License
  • One Monitoring Software License
  • Remote control access for quicker response times

VirtualCare - Our most popular subscription offers everything you get with VirtualWatch and VirtualAssist plus:

  • Availability and performance monitoring of all network devices & users
  • Preventative maintenance per month as per checklist for all servers and workstations
  • Unlimited maintenance and support on core devices
  • Anti-virus monitoring on server and desktops
  • Server and workstation O/S patches and updates
  • Quarterly network review
  • Unlimited Helpdesk with central contact point
  • Asset lifecycle management and reporting
  • Advanced performance reporting and analysis
  • One Windows Software Probe License
  • One Monitoring Software License
  • Remote control access for quicker response times
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Managed Services
Managed Services
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