Email & Web Chat

Today's customers demand access to services and support 24 hours a day, 7 days a week and in every channel of communication. Ryla provides service and support for both e-mail response and web chat. With some configuration our e-mail response management software can receive e-mail from your customers and automatically respond to and /or route the message to a certified Ryla customer service representative. When a detailed response is required, our ticketing system will assign a case number to ensure a timely and relevant response. We monitor chat queues and respond to each with the desired service level. At the end of each chat session, a transcript is generated and can be sent to the customer via email.