Cyber Mystery Shops

A modern sales force no longer interacts with customers merely in-person or by telephone. A growing percentage of customers now solicit businesses on-line. Quick response time and accuracy and completeness in responding to on-line inquiries are critical to realize increased sales via the internet. E-mail and text chat cyber shops can be used to assess these factors, gauge contact center agent competency and determine the sufficiency of on-line customer service processes. We correspond via e-mail and online chat with your customer service representatives. Electronic mystery shop dialogues are timed, transcribed, evaluated and reported in the manner(s) best suited to your needs.